Who we are
Vyapzio is desktop billing software sold by Vyapzio Technologies ("we", "us"), Pune, Maharashtra. This policy explains what the licence service, the website and the customer dashboard collect, why, and how long we keep it. It does not cover your business books, because those stay on your computer.
Your books stay on your computer
Your invoices, purchases, parties, stock, reports, backups and settings are stored in a folder on your own computer. We do not receive, host or have access to your books. Optional Google Drive backups go to a folder in your own Google account, not to us.
What the licence service receives
To activate a licence and keep it working, the app sends your licence key, a random installation id, a hardware fingerprint made from basic system information (hostname, platform, architecture, CPU model, memory size, first network interface MAC address and OS release), the app version, and the time of the check. We store the fingerprint as a one-way hash. It is used only to keep one licence on one computer and to administer device moves. We also keep activation and deactivation events so support can resolve device problems.
Account and order data
When you buy, we receive and store your name, email address, phone number, order reference, amount, payment status, invoice and the licence issued to you. If you create a dashboard password, we store only a salted hash of it, never the password itself. Session records contain a hashed token, IP address and browser user-agent so you can stay signed in securely.
Payments
Payments are processed by Razorpay. We receive your name, email, phone number, amount, payment method type and payment status. We never see or store your full card number, UPI PIN, CVV or bank credentials. Refund and dispute records are kept for accounting and fraud prevention.
Email
Purchase, account, licence, invoice and password emails are sent through our email provider (Resend, or a fallback provider). Delivery events such as sent, bounced and complained are logged so support can help you. Customer replies are routed to contact@vyapzio.in. We do not use your email address for advertising, and we do not sell or rent it.
Website and server logs
The website and licence API keep short-lived technical logs containing the request path, time, response code, IP address and a request id. These logs are used to operate the service, investigate abuse and diagnose errors. Secrets such as passwords and API keys are redacted from logs.
Why we use your data
We use it to deliver the licence and invoice you bought, operate your account and device limits, provide support, prevent fraud and licence abuse, meet tax and accounting obligations, and comply with lawful requests. We do not use your data for automated profiling or advertising.
Who we share it with
We share only what is necessary with Razorpay (payments), our email provider (delivery), our hosting and database providers (running the service), and Cloudflare R2 (installer and invoice files). We may disclose data where required by law, a court order, or a payment-network investigation. We do not sell personal data.
Retention
Order and invoice records are kept as long as tax and accounting law requires. Account, licence, activation and webhook records are kept while the account is active and for a reasonable period afterwards to resolve disputes. Email logs are kept for a limited period. Password tokens expire automatically. Data that is no longer needed is deleted or anonymised.
Your rights
You may ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and data. Records we must keep for tax, accounting, fraud prevention or legal claims are retained for the required period but are not used for anything else. Write to contact@vyapzio.in from the email address on your account. We may need to verify your identity before acting.
Cookies
The customer and admin dashboards use one session cookie, which is HttpOnly, Secure where HTTPS is available, and SameSite. It is required to stay signed in and is deleted when you sign out. The marketing site does not use advertising or tracking cookies.
Children
Vyapzio is business software and is not intended for children. We do not knowingly collect data from anyone under 18.
Grievance
The grievance officer for Vyapzio Technologies, Pune, Maharashtra can be reached at contact@vyapzio.in or on phone/WhatsApp 9423081267. You can also write to us at the same email address. We aim to acknowledge privacy complaints within a reasonable time and resolve them in accordance with applicable Indian law.
Changes
We may update this policy when the service changes. The revised date at the top of this page shows the current version.
